topic Re: Sending phone back within 14days in Archived Posts

Sending phone back within 14days

amcgrath5 — Mon, 08 Feb 2021 17:32:57 GMT

I have upgraded but no longer want the phone or contract and I have have put in a request to return the phone but have had no further instruction.

Christopher_G — Tue, 09 Feb 2021 09:48:23 GMT

Welcome to the community.

How did you put through this request and how long ago was it?

Chris

amcgrath5 — Tue, 09 Feb 2021 09:14:19 GMT

Hi Chris,

I followed the instruction on the sheet that came with the phone and I did
it on Friday or Saturday.

Many thanks

Amy

Christopher_G — Tue, 09 Feb 2021 10:14:41 GMT

It may be worth calling our Mobile Care team to make sure the request is going through, @amcgrath5.

Let us know how you get on.

Chris