topic Re: Trade in in Archived Posts

Trade in

Firemansplat — Mon, 08 Feb 2021 13:48:53 GMT

I have recently upgraded my phone with a trade in and have still not received my trade in pack and the deadline is this weekend I have called bright star and been on hold for 1 and a half hours with no answer I can't afford to be charged 210 for not sending back

Re: Trade in

Katie_B — Mon, 08 Feb 2021 15:41:24 GMT

Hello @Firemansplat.

Thanks for coming to the community.

I am sorry to hear that you have still not received your trade in pack.

Please call bright star on 0208 732 3798 or email them on eeconsumer.uk@brightstar.com.

Katie 🙂

Re: Trade in

Firemansplat — Tue, 09 Feb 2021 09:32:59 GMT

I have phoned multiple times with no answer and emailed twice I have to send phone back buy the 12th