https://community.ee.co.uk/t5/Archived-Posts/no-returns-pack/m-p/1026604#M316475 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1364964">@howaj86</a>,</P> <P>&nbsp;</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Are you returning a device as part of a trade in deal or under 14 day money back?</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>James</P> Tue, 09 Feb 2021 07:48:39 GMT James_B 2021-02-09T07:48:39Z https://community.ee.co.uk/t5/Archived-Posts/no-returns-pack/m-p/1026483#M316474 <P>Hi I am still waiting for my returns pack and the dead line is at the end of the week&nbsp;</P> Mon, 08 Feb 2021 17:58:42 GMT https://community.ee.co.uk/t5/Archived-Posts/no-returns-pack/m-p/1026483#M316474 howaj86 2021-02-08T17:58:42Z https://community.ee.co.uk/t5/Archived-Posts/no-returns-pack/m-p/1026604#M316475 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1364964">@howaj86</a>,</P> <P>&nbsp;</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Are you returning a device as part of a trade in deal or under 14 day money back?</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>James</P> Tue, 09 Feb 2021 07:48:39 GMT https://community.ee.co.uk/t5/Archived-Posts/no-returns-pack/m-p/1026604#M316475 James_B 2021-02-09T07:48:39Z https://community.ee.co.uk/t5/Archived-Posts/no-returns-pack/m-p/1026608#M316476 upgraded my phone and trading my old one in Tue, 09 Feb 2021 07:52:19 GMT https://community.ee.co.uk/t5/Archived-Posts/no-returns-pack/m-p/1026608#M316476 howaj86 2021-02-09T07:52:19Z https://community.ee.co.uk/t5/Archived-Posts/no-returns-pack/m-p/1026613#M316477 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1364964">@howaj86</a>,</P> <P>&nbsp;</P> <P>I'm sorry to hear you haven't received your trade in pack yet. Please get in touch with Brightstar using the contact details below, to chase this up.</P> <P>&nbsp;</P> <UL> <LI>call&nbsp;<STRONG>0208 732 3798</STRONG></LI> <LI>email&nbsp;<A href="mailto:eeconsumer.uk@brightstar.com" target="_blank">eeconsumer.uk@brightstar.com</A></LI> </UL> <P>Thanks</P> <P>&nbsp;</P> <P>James</P> Tue, 09 Feb 2021 07:57:52 GMT https://community.ee.co.uk/t5/Archived-Posts/no-returns-pack/m-p/1026613#M316477 James_B 2021-02-09T07:57:52Z