topic Re: Returns pack not received in Archived Posts

Returns pack not received

CJones66 — Mon, 08 Feb 2021 13:23:59 GMT

I’ve had my new phone since the 29th January and I’ve still not received my returns pack. I have to send my phone back by the 13th of February so getting a bit nervous now. I have tried ringing customer service but never managed to get through to anyone the times I called. I’m not sure what to do next.

Re: Returns pack not received

Christopher_G — Mon, 08 Feb 2021 15:23:23 GMT

Hi and welcome to the community, @CJones66

Was it our customer service team that you tried to speak to? I would recommend contacting Brightstar directly. You can find their contact information on the trade in web page.

Chris

Re: Returns pack not received

CJones66 — Mon, 08 Feb 2021 15:25:19 GMT

We have tried both with no luck

Sent from my iPhone

Re: Returns pack not received

Christopher_G — Mon, 08 Feb 2021 15:41:45 GMT

Did you send them an email, @CJones66?

Chris

Re: Returns pack not received

CJones66 — Mon, 08 Feb 2021 15:59:19 GMT

Oooh I didn’t know this was a possibility- do you have the email address? TIA

Sent from my iPhone

Re: Returns pack not received

Katie_B — Mon, 08 Feb 2021 16:01:00 GMT

Hi @CJones66.

The email address is eeconsumer.uk@brightstar.com.

Katie 🙂