https://community.ee.co.uk/t5/Archived-Posts/Trade-in/m-p/1026270#M316460 <P>I've recently upgraded my phone with the trade in. The trade in deadline is this weekend and I've yet to receive the returns pack I've rang the brightstar number I've been given but can't get an answer been on hold for over an hour every time I call them. I've also emailed but have had no response. I don't want to be charged £350 for this can I have help please?</P> Mon, 08 Feb 2021 14:01:56 GMT Tov81 2021-02-08T14:01:56Z https://community.ee.co.uk/t5/Archived-Posts/Trade-in/m-p/1026270#M316460 <P>I've recently upgraded my phone with the trade in. The trade in deadline is this weekend and I've yet to receive the returns pack I've rang the brightstar number I've been given but can't get an answer been on hold for over an hour every time I call them. I've also emailed but have had no response. I don't want to be charged £350 for this can I have help please?</P> Mon, 08 Feb 2021 14:01:56 GMT https://community.ee.co.uk/t5/Archived-Posts/Trade-in/m-p/1026270#M316460 Tov81 2021-02-08T14:01:56Z https://community.ee.co.uk/t5/Archived-Posts/Trade-in/m-p/1026274#M316461 <P>Just stay on the line with Brightstar.</P><P>&nbsp;</P><P>Or you could ring EE. There is nothing we can do on here. We are just customers.</P> Mon, 08 Feb 2021 14:07:43 GMT https://community.ee.co.uk/t5/Archived-Posts/Trade-in/m-p/1026274#M316461 BrendonH 2021-02-08T14:07:43Z