topic Re: Confirmation email in Archived Posts

Confirmation email

Waynestitson25 — Sun, 07 Feb 2021 03:56:20 GMT

How do I get an email confirmation of my pre oder s21 ultra so I can claim my ear buds I never got one when I upgraded

Katie_B — Sun, 07 Feb 2021 09:57:30 GMT

Thanks for coming to the community.

Have you received a delivery note with your order?

Katie 🙂

simonannear — Sun, 07 Feb 2021 10:38:44 GMT

Hi, I have this issue also, I sent samsung a copy of my delivery note but they want a copy of the order.

Dazodaz — Sun, 07 Feb 2021 11:02:48 GMT

I'm the same they want a copy of the pre-ordrer which I don't remember having.

Waynestitson25 — Sun, 07 Feb 2021 11:10:15 GMT

Yeah I got that and I sent that to them and still said not enough proof

Waynestitson25 — Sun, 07 Feb 2021 11:10:55 GMT

Yeah same as me

Dazodaz — Sun, 07 Feb 2021 11:22:15 GMT

If you start a live chat on the EE website with an agent, they can provide you with the pre-order.