topic S21 Ultra upgrade pre order proof of purchase in Archived Posts

S21 Ultra upgrade pre order proof of purchase

canner27 — Wed, 20 Jan 2021 11:42:18 GMT

I pre ordered the Samsung S21 Ultra as an upgrade to my plan. I now have a link to claim the free Galaxy Bud and Tag but require proof of purchase.

Is the proof of purchase available before the phone is delivered? How would I get hold of it?

Thanks

Re: S21 Ultra upgrade pre order proof of purchase

BrendonH — Wed, 20 Jan 2021 11:54:22 GMT

You can't claim for the free items until you have the phone.

Because you could apply for the items get accepted then cancel the phone and keep the freebies.

Re: S21 Ultra upgrade pre order proof of purchase

canner27 — Wed, 20 Jan 2021 12:05:16 GMT

Ok, thanks.

Sounds logical.

Re: S21 Ultra upgrade pre order proof of purchase

Dave6018 — Wed, 03 Feb 2021 15:02:57 GMT

I have the delivery note , i have the phone the one thing that I am missing is proof of pre-order , I ordered online originally have that email but has I have had my orders fail everytime online I called up who advised me it hadn't been processed, so they processed it but I never got anything emailed to me. So can I use my original email form the first pre order or do I need one from when it was reordered over the phone?

Re: S21 Ultra upgrade pre order proof of purchase

Mainy1988 — Sat, 06 Feb 2021 18:25:22 GMT

This is exactly what happened to me. I need an email or a document to show a invoice date but i havent got anything as i completed the pre order over the phone. Can someone help?

Re: S21 Ultra upgrade pre order proof of purchase

Katie_B — Sun, 07 Feb 2021 09:18:12 GMT

Hello @Mainy1988.

Thanks for coming to the community.

If you require a proof of purchase please give us a call so our customer care team can arrange this for you.

The proof of purchase can be sent via email to get to you quicker.

Katie 🙂