https://community.ee.co.uk/t5/Archived-Posts/No-order-number-no-tracking-no-update/m-p/1024949#M316365 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1573175">@Kitty777</a>.</P> <P>&nbsp;</P> <P>If you're unable to track your order online, I'd recommend getting in touch with our <A href="https://ee.co.uk/help/help-new/get-in-touch?mboxSession=18a2c8b2fe1e4476a9f24eb200e704e2&amp;adobe_mc_sdid=SDID%3D31420A2F14D7F202-30321890AC8531F0%7CMCORGID%3D20E5776A5244554D0A490D44%40AdobeOrg%7CTS%3D1585724489" target="_blank">Customer Care team</A>.</P> <P>&nbsp;</P> <P>They will be able to access your account and give you an update.</P> <P>&nbsp;</P> <P>Jon</P> Thu, 04 Feb 2021 16:10:14 GMT Jon_K 2021-02-04T16:10:14Z https://community.ee.co.uk/t5/Archived-Posts/No-order-number-no-tracking-no-update/m-p/1024876#M316364 <P>I ordered an iPhone 12 Pro a few days ago with the estimated delivery date of 2 Feb. I got a confirmation email about the order, giving plan details etc, but no order number etc. &nbsp;Since then - nada! I would like to find out what is happening but have no idea how to access order tracking without these details. Coincidentally, my EE page only states that I am not currently entitled to an upgrade, but still shows my old contract details with no sign of me having upgraded. Getting a little annoyed as was led to believe I'd receive the phone immediately! :((</P> Thu, 04 Feb 2021 14:26:07 GMT https://community.ee.co.uk/t5/Archived-Posts/No-order-number-no-tracking-no-update/m-p/1024876#M316364 Kitty777 2021-02-04T14:26:07Z https://community.ee.co.uk/t5/Archived-Posts/No-order-number-no-tracking-no-update/m-p/1024949#M316365 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1573175">@Kitty777</a>.</P> <P>&nbsp;</P> <P>If you're unable to track your order online, I'd recommend getting in touch with our <A href="https://ee.co.uk/help/help-new/get-in-touch?mboxSession=18a2c8b2fe1e4476a9f24eb200e704e2&amp;adobe_mc_sdid=SDID%3D31420A2F14D7F202-30321890AC8531F0%7CMCORGID%3D20E5776A5244554D0A490D44%40AdobeOrg%7CTS%3D1585724489" target="_blank">Customer Care team</A>.</P> <P>&nbsp;</P> <P>They will be able to access your account and give you an update.</P> <P>&nbsp;</P> <P>Jon</P> Thu, 04 Feb 2021 16:10:14 GMT https://community.ee.co.uk/t5/Archived-Posts/No-order-number-no-tracking-no-update/m-p/1024949#M316365 Jon_K 2021-02-04T16:10:14Z