Returning a phone

Marleyforlan — Thu, 04 Feb 2021 12:15:18 GMT

Hi..I recently upgraded my s10 to s21 and was told I would receive a returns pack..I got a text saying if I don't return it by the 12th February I'll be charged..as of yet of week later I have still not received my pack to send it back..are there delays on them due to covid and if so would I be given more leeway with getting it back to you as its not my fault I haven't received the pack to send it.

Failing that is there not an option to print out a returns label and post it back off my own accord?

I know the 12th is 8 days away but it's not that long really

Re: Returning a phone

James_B — Thu, 04 Feb 2021 14:39:03 GMT

Hi @Marleyforlan,

Welcome to the EE Community. 🙂

I'm sorry to hear you haven't received your returns pack yet. Please get in touch with Customer Care so we can make sure it is on the way to you.

Thanks

James

topic Returning a phone in Archived Posts

Returning a phone

Re: Returning a phone