topic Re: Re: No order delivery date in Archived Posts

Re: No order delivery date

Elizabethrose — Wed, 03 Feb 2021 17:19:35 GMT

Ordered a phone couple of days ago was ment to arrive yesterday the delivery company didn't attempt to deliver it as they said there sending it back to ee.

Eberytime I try and call 150 like its been said on email it doesn't go through and now I don't know what's happening and why it's been sent back

Re: Re: No order delivery date

Christopher_G — Thu, 04 Feb 2021 07:57:54 GMT

Hi @Elizabethrose

Welcome to the community.

I'm sorry to hear that you've had a problem with your delivery.

Have you tried speaking to our live chat team? You can speak to them through our get in touch help page.

Chris

Re: Re: No order delivery date

Elizabethrose — Thu, 04 Feb 2021 12:01:22 GMT

Yes I've tried but I'm new to ee and everytime I try I have to put my ee phone number in which I obviously don't have because it hasn't turned up.

I don't know what I'm supposed to do

Re: Re: No order delivery date

Christopher_G — Thu, 04 Feb 2021 12:26:56 GMT

Could you try the number to call from another provider, @Elizabethrose?

It shouldn't ask for a number. If it's a pay monthly phone you're waiting for, you could try the live chat service on that get in touch page too.

Chris