topic Re: 14 day cancellation in Archived Posts

14 day cancellation

Cancellation — Wed, 03 Feb 2021 03:59:48 GMT

Hello EE channel returns team,

I write to follow up on my cancellation submission within the 14 day period for account 189331759 , activated 23 January 2021, submitted 31 Jan to channel.returns@ee.co.uk. I have spent £41 in phone charges on hold trying to contact the 0800.079.0103 cancellation number, the online chat function when logged into my account does not work on two attempts 31 jan and 2 feb, and i have not been contacted in the 48 hours after submission stated by channel.returns. I have submitted my request for the approved reason of coverage not meeting expectations

https://ee.co.uk/help/help-new/orders-and-delivery/cancelling-orders-and-contracts/how-to-cancel-a-contract-within-14-days I have cancelled my direct debit, please refund my account. Thank you.

Re: 14 day cancellation

XRaySpeX — Wed, 03 Feb 2021 04:10:48 GMT

It's impossible to spend £41 calling a Freephone number. It's free to all callers.

Re: 14 day cancellation

XRaySpeX — Wed, 03 Feb 2021 04:12:40 GMT

This user discussion forum can have no access to your specific account. You need to phone EE to discuss this.

Re: 14 day cancellation

Kirigaya_Kazuto — Wed, 03 Feb 2021 07:08:41 GMT

As @XRaySpeX says that’s a freephone number, where did you call from? A landline or another mobile?

in either case you don’t get refunded for any charges occurred during the use of the contract

Re: 14 day cancellation

Leanne_T — Wed, 03 Feb 2021 09:23:31 GMT

Morning @Cancellation

Thanks for coming to the community.

I have sent you a private message on the community for some extra details.

Thanks 🙂

Leanne.

Re: 14 day cancellation

Cancellation — Wed, 03 Feb 2021 13:55:06 GMT

Thanks for your help, if there is a free number you can call while travelling internationally for work, could you please let me know it? I have been on work travel the past week, thus the charges.

Re: 14 day cancellation

Cancellation — Wed, 03 Feb 2021 13:55:45 GMT

Thanks for your help, if there is a free number you can call while travelling internationally for work, could you please let me know it? I have been on work travel the past week, thus the charges.

Re: 14 day cancellation

Cancellation — Wed, 03 Feb 2021 13:56:29 GMT

Thanks for your help, if there is a free number you can call while travelling internationally for work, could you please let me know it? I have been on work travel the past week, thus the charges. I appreciate it!

Re: 14 day cancellation

XRaySpeX — Wed, 03 Feb 2021 14:12:10 GMT

Try calling the Freephone no. in my sig. over Skype. It should be free.