topic Re: Super fast order not arrived at selected time slot in Archived Posts

Super fast order not arrived at selected time slot

Rumm95 — Tue, 02 Feb 2021 21:22:13 GMT

I ordered a pay monthly google pixel 5 128GB just black, picked super fast delivery with a time slot of between 18:00-20:00 today. I received a confirmation email from EE immediately after placing my order and have heard nothing since from either EE or Enjoy. I have tried using the online tracker and I just get an error message every time. I decided to wait until 21:00 to allow for delay and it would still give me time to call customer services which the EE website told me closes at 22:00 Mon-Fri (it's Tuesday). At 21:05 I called customer services only to be told by the robot on the other end that customer services lines are closed from 21:00 Mon-Fri, I have since gone back and the website still says 10pm. Very unhappy especially as I paid extra to upgrade early.

Re: Super fast order not arrived at selected time slot

James_B — Wed, 03 Feb 2021 08:56:23 GMT

Hi @Rumm95,

Welcome to the EE Community. 🙂

I'm sorry to hear your phone didn't arrive in your chosen time slot.

Have you had any further communications about your order this morning? If not, please get in touch with Customer Care so we can help.

Thanks

James