topic Re: Want to upgrade, but cannot upgrade until march - what is the fee going to be in Archived Posts

Want to upgrade, but cannot upgrade until march - what is the fee going to be

ED88A — Mon, 01 Feb 2021 12:46:16 GMT

I need a new phone as my old one has finally died. I can't upgrade until March, so how do I work out what my upgrade fee will be if I technically break that contract early? Is it the entire remainder of that contract, or is it just the difference of like 6 weeks?

Re: Want to upgrade, but cannot upgrade until march - what is the fee going to be

BrendonH — Mon, 01 Feb 2021 12:52:19 GMT

What date in March as you could be within 45 days which allows you to upgrade without a fee.

Log into your MyEE and go to the upgrades page it'll tell you when you can upgrade or how much if you want to upgrade now.

Re: Want to upgrade, but cannot upgrade until march - what is the fee going to be

ED88A — Mon, 01 Feb 2021 13:06:02 GMT

No, that 45 days is supposed to be 45 days before the end of contract. My contract doesn't end until September. It says I cannot upgrade when I look at the upgrade portal.

Re: Want to upgrade, but cannot upgrade until march - what is the fee going to be

BrendonH — Mon, 01 Feb 2021 13:08:49 GMT

You will need to call EE for the true figure then but its months remaining on the contract minus 20% VAT

Re: Want to upgrade, but cannot upgrade until march - what is the fee going to be

ED88A — Mon, 01 Feb 2021 13:28:08 GMT

So the ENTIRE remainder of the contract, rather than just the little bit of extra time between now and March? That seems steep?

Additionally my previous plan was a sim-only, so this would be more like increasing the plan rather than a true upgrade so I'm not even sure why they're not letting me do it tbh.

Re: Want to upgrade, but cannot upgrade until march - what is the fee going to be

Leanne_T — Mon, 01 Feb 2021 13:49:08 GMT

Afternoon @ED88A

Thanks for coming to the community.

I would suggest giving us a call on 150 from an EE phone or 0800 079 8586 from any other phone, our Mobile Care team will be able to go through your options with you 🙂

Thanks.

Leanne.

Re: Want to upgrade, but cannot upgrade until march - what is the fee going to be

BrendonH — Mon, 01 Feb 2021 13:54:00 GMT

Yes the entire contract as you are breaking a contract to start a new one.

This is the same with all networks.

But if this plan is a sim only you should be able to upgrade to a phone after month 6. So give EE a call and see what is happening.

Re: Want to upgrade, but cannot upgrade until march - what is the fee going to be

ED88A — Tue, 02 Feb 2021 11:42:34 GMT

I don't HAVE any other phone I can use, as we're in lockdown.

Re: Want to upgrade, but cannot upgrade until march - what is the fee going to be

James_B — Tue, 02 Feb 2021 11:46:33 GMT

Hi @ED88A,

If you visit shop.ee.co.uk/upgrade you should see an invitation to chat with our upgrades team online.

Hope this helps.

James

Re: Want to upgrade, but cannot upgrade until march - what is the fee going to be

ED88A — Tue, 02 Feb 2021 12:31:32 GMT

@James_B There is no option or link for chatting to the upgrades team online on that page, though...?

Re: Want to upgrade, but cannot upgrade until march - what is the fee going to be

James_B — Tue, 02 Feb 2021 12:33:28 GMT

Hi @ED88A,

An invitation to chat will pop up when an agent becomes available.

Thanks

James

Re: Want to upgrade, but cannot upgrade until march - what is the fee going to be

ED88A — Tue, 02 Feb 2021 13:19:49 GMT

@James_B ok great, thank you. Hopefully at some point today I jump on the page at the right time and get lucky, I'm sure the queues are insane due to lockdown.

Re: Want to upgrade, but cannot upgrade until march - what is the fee going to be

James_B — Tue, 02 Feb 2021 13:30:08 GMT

No problem @ED88A

Please let us know how you get on.

James