Upgrade confirmed then cancelled as my monthly bill waslate

Benf88 — Mon, 01 Feb 2021 15:45:37 GMT

I was due to upgrade and decided on the Samsung s21. I put the order in and it went through OK and I received confirmation. Then 2 days later I got a email saying the order was stopped and I needed to pay my bill, I didn't expect that, I thought it wouldn't have gone through if there were any issues??

Will the upgrade order proceed automatically once I pay my bill or do I have to do it again?

Ps, ive always paid my bills, maybe it takes a reminder because I've the worst memory but I always pay it.

Re: Upgrade confirmed then cancelled as my monthly bill waslate

Jon_K — Mon, 01 Feb 2021 17:39:53 GMT

Hi @Benf88.

Welcome to the community.

If the order was cancelled, it wouldn't go through automatically again.

I'd recommend getting in touch with our Customer Care team to resolve this.

Jon

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Upgrade confirmed then cancelled as my monthly bill waslate

Re: Upgrade confirmed then cancelled as my monthly bill waslate