https://community.ee.co.uk/t5/Archived-Posts/Samsung-Galaxy-S21-Ultra/m-p/1023409#M316243 <P>Yes i’ve just realised my mistake sorry <span class="lia-unicode-emoji" title=":face_with_tears_of_joy:">😂</span>. Would it be possible to downgrade to the 128GB version instead? As that’s showing as in stock.</P> Mon, 01 Feb 2021 15:53:47 GMT Morris20 2021-02-01T15:53:47Z https://community.ee.co.uk/t5/Archived-Posts/Samsung-Galaxy-S21-Ultra/m-p/1023251#M316237 <P>Hi, I early upgraded to the S21 On Friday but it still says Awaiting Confirmation on the tracker. How long does it usually take to get to me? Same thing with the Galaxy watch too.</P> Mon, 01 Feb 2021 09:43:28 GMT https://community.ee.co.uk/t5/Archived-Posts/Samsung-Galaxy-S21-Ultra/m-p/1023251#M316237 Morris20 2021-02-01T09:43:28Z https://community.ee.co.uk/t5/Archived-Posts/Samsung-Galaxy-S21-Ultra/m-p/1023261#M316238 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/425298">@Morris20</a>.&nbsp;</P> <P>&nbsp;</P> <P>Thanks for upgrading with us.&nbsp;</P> <P>&nbsp;</P> <P>Did you receive a confirmation email?</P> <P>&nbsp;</P> <P>What colour did you go for?</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 01 Feb 2021 10:12:41 GMT https://community.ee.co.uk/t5/Archived-Posts/Samsung-Galaxy-S21-Ultra/m-p/1023261#M316238 Katie_B 2021-02-01T10:12:41Z https://community.ee.co.uk/t5/Archived-Posts/Samsung-Galaxy-S21-Ultra/m-p/1023356#M316239 <P>Hi, yes i got a confirmation order and when i track it online it says ‘Awaiting Confirmation’ but it’s said that for 4 days now. On the S21 page where you buy it it says usually dispatched within a day.</P> Mon, 01 Feb 2021 14:19:23 GMT https://community.ee.co.uk/t5/Archived-Posts/Samsung-Galaxy-S21-Ultra/m-p/1023356#M316239 Morris20 2021-02-01T14:19:23Z https://community.ee.co.uk/t5/Archived-Posts/Samsung-Galaxy-S21-Ultra/m-p/1023388#M316240 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/425298">@Morris20</a>.&nbsp;</P> <P>&nbsp;</P> <P>What colour and memory size did you order?</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 01 Feb 2021 15:21:18 GMT https://community.ee.co.uk/t5/Archived-Posts/Samsung-Galaxy-S21-Ultra/m-p/1023388#M316240 Katie_B 2021-02-01T15:21:18Z https://community.ee.co.uk/t5/Archived-Posts/Samsung-Galaxy-S21-Ultra/m-p/1023395#M316241 <P>Hi, it was Phantom Black and 256GB.</P> Mon, 01 Feb 2021 15:33:23 GMT https://community.ee.co.uk/t5/Archived-Posts/Samsung-Galaxy-S21-Ultra/m-p/1023395#M316241 Morris20 2021-02-01T15:33:23Z https://community.ee.co.uk/t5/Archived-Posts/Samsung-Galaxy-S21-Ultra/m-p/1023401#M316242 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/425298">@Morris20</a>.&nbsp;</P> <P>&nbsp;</P> <P>Thanks for confirming.</P> <P>&nbsp;</P> <P>I have checked and can see this device is out of stock.&nbsp;</P> <P>&nbsp;</P> <P><A href="https://shop.ee.co.uk/mobile-phones/pay-monthly/samsung-galaxy-s21-ultra-5g/details?color=PhantomBlack&amp;capacity=256GB" target="_blank">The&nbsp;device is available to order and to expect dispatch within 7 days</A>.&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 01 Feb 2021 15:41:35 GMT https://community.ee.co.uk/t5/Archived-Posts/Samsung-Galaxy-S21-Ultra/m-p/1023401#M316242 Katie_B 2021-02-01T15:41:35Z https://community.ee.co.uk/t5/Archived-Posts/Samsung-Galaxy-S21-Ultra/m-p/1023409#M316243 <P>Yes i’ve just realised my mistake sorry <span class="lia-unicode-emoji" title=":face_with_tears_of_joy:">😂</span>. Would it be possible to downgrade to the 128GB version instead? As that’s showing as in stock.</P> Mon, 01 Feb 2021 15:53:47 GMT https://community.ee.co.uk/t5/Archived-Posts/Samsung-Galaxy-S21-Ultra/m-p/1023409#M316243 Morris20 2021-02-01T15:53:47Z https://community.ee.co.uk/t5/Archived-Posts/Samsung-Galaxy-S21-Ultra/m-p/1023417#M316244 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/425298">@Morris20</a>.</P> <P>&nbsp;</P> <P>If you'd like to make any changes to your order, you'll need to contact our <A href="https://ee.co.uk/help/help-new/get-in-touch?mboxSession=18a2c8b2fe1e4476a9f24eb200e704e2&amp;adobe_mc_sdid=SDID%3D31420A2F14D7F202-30321890AC8531F0%7CMCORGID%3D20E5776A5244554D0A490D44%40AdobeOrg%7CTS%3D1585724489" target="_blank">Customer Care team</A>.</P> <P>&nbsp;</P> <P>They will have access to your account to make any potential changes.</P> <P>&nbsp;</P> <P>Jon</P> Mon, 01 Feb 2021 16:09:44 GMT https://community.ee.co.uk/t5/Archived-Posts/Samsung-Galaxy-S21-Ultra/m-p/1023417#M316244 Jon_K 2021-02-01T16:09:44Z