topic Re: Phone Upgrade in Archived Posts

Phone Upgrade

Edloc69 — Sun, 31 Jan 2021 09:54:23 GMT

I placed an upgrade order 29/01/2021 and I am trying to track my order but it is saying it cannot process the order at this time using my phone number anbd order number?

Re: Phone Upgrade

Northerner — Sun, 31 Jan 2021 10:34:52 GMT

Hi @Edloc69

If EE tracker isn't working then you will need to track via CS on 150.

Thanks

Re: Phone Upgrade

Christopher_G — Sun, 31 Jan 2021 11:50:16 GMT

Hi @Edloc69

If the device you ordered was in stock, it would usually be delivered the next working day.

If you haven't heard anything tomorrow morning, I'd recommend checking your order with our Mobile Care team.

Chris

Re: Phone Upgrade

Edloc69 — Sun, 31 Jan 2021 12:45:00 GMT

Already done thanks, online order did not process also can I suggest that with the S21 Ultra stock levels are at minimal and take upto 14 days to be delivered can the EE website state this to keep customers informed