topic Re: Upgrade in Archived Posts

Upgrade

Gillian86 — Sun, 31 Jan 2021 08:53:28 GMT

Hi I upgraded my phone contract on Friday to the samsung galaxy s21 ultra, I received an email saying they have my order but haven't received anything else and when I track my order they can't tell me anything

Re: Upgrade

Christopher_G — Sun, 31 Jan 2021 10:04:24 GMT

Hi @Gillian86

Welcome to the community.

How did you place your order? Which colour and memory size did you choose?

Chris

Re: Upgrade

Gillian86 — Sun, 31 Jan 2021 10:23:55 GMT

I did my upgrade online through my ee app and its the 128g phantom silver

Re: Upgrade

Christopher_G — Sun, 31 Jan 2021 10:30:40 GMT

Thanks @Gillian86

I've checked and that model is in stock and expected to be dispatched within one working day.

If you haven't heard anything from our courier company by lunchtime tomorrow, it may be worth speaking to our Mobile Care team.

Chris

Re: Upgrade

Gillian86 — Sun, 31 Jan 2021 10:32:50 GMT

Ok thats great thank you