topic Re: Successful order in Archived Posts

Successful order

Rjn69 — Sun, 31 Jan 2021 08:33:06 GMT

So I placed an order Friday, got a successful order email with an xko code and the money for the upfront cost was taken out of my account. Had no communication since can someone tell me if it was successful or not .. 🤷🏻‍♂️ Was a galaxy s21 ultra black which said online it was in stock..

Re: Successful order

Christopher_G — Sun, 31 Jan 2021 09:59:11 GMT

Hi @Rjn69

Welcome to the community.

Which memory size did you choose?

Chris

Re: Successful order

Rjn69 — Sun, 31 Jan 2021 10:15:19 GMT

It was 128GB with galaxy buds

Re: Successful order

Christopher_G — Sun, 31 Jan 2021 10:25:48 GMT

Yep, I've checked stock levels and they're in stock and expected to be dispatched within one working day, @Rjn69.

If you haven't heard anything by tomorrow lunchtime it may be worth speaking to our Mobile Care team.

With regards to the Galaxy Buds, you have to claim them through the Samsung claim portal. 🙂

Chris