topic Re: Awaiting upgrade in Archived Posts

Awaiting upgrade

Lins2 — Fri, 29 Jan 2021 19:50:03 GMT

I placed an order for the iPhone 12 Pro Max 512gb 8th December and haven’t heard anything can someone tell me if they know if Brexit is causing a delivery problem?

Re: Awaiting upgrade

Christopher_G — Sat, 30 Jan 2021 08:33:41 GMT

Hi @Lins2

Welcome to the community.

Which colour did you choose?

Chris

Re: Awaiting upgrade

Lins2 — Sat, 30 Jan 2021 14:39:17 GMT

Graphite but I don’t really care what colour it is!

Re: Awaiting upgrade

Christopher_G — Sat, 30 Jan 2021 14:59:07 GMT

OK thanks, @Lins2

I've checked and we'll be dispatching all 512GB versions of the iPhone 12 Pro Max as soon as we receive stock from the manufacturer.

We do have graphite iPhone 12 Pro Max 256GB in stock. If you've ordered over the phone or website, you'll be able to change your order to that one by calling our Mobile Care team, if that's something you were interested in.

Chris

Re: Awaiting upgrade

Lins2 — Sat, 30 Jan 2021 16:18:18 GMT

Hi Chris,

I under that but it’s been since 8th Dec and if I’d wanted the 256gb phone I’d have changed it before, it was showing as in stock when I ordered it 😕, what I was really wanting to know if there was is there a delay from the supplier and do we know when stock is expected?

Regards

Lins

Re: Awaiting upgrade

Christopher_G — Sun, 31 Jan 2021 08:40:52 GMT

I don't have any more information, @Lins2.

The latest guidance we have is that we're awaiting stock and will dispatch orders in the order in which they were placed.

Our courier company will be in touch when it's ready to deliver.

Chris