https://community.ee.co.uk/t5/Archived-Posts/Samsung-s21-delivery/m-p/1022858#M316191 <P>I'm in an almost identical situtation. They took more pre-orders than they received stock so it could be up to 14 days before you receive your phone. Not great when the offer they make for the trade-in expires after 14 days. You will probably be billed the £30 when it ships. As for the order tracking, when you entered your order number if you entered your phone number try your email instead, that worked for me.</P> Sun, 31 Jan 2021 06:05:25 GMT Redpaul1970 2021-01-31T06:05:25Z https://community.ee.co.uk/t5/Archived-Posts/Samsung-s21-delivery/m-p/1022841#M316190 <P>Hey,</P><P>&nbsp;</P><P>So I pre ordered the s21 plus on the 16th Jan as an anytime upgrade and I was required to pay £30 up front but the £30 was never taken from my bank so I figured maybe they take it on launch day as I did still get my confirmation email stating I would recieve my envelope to return my current phone and my new phone on launch day. However, here I am the day after launch day with no phone, no envelope for current phone, no updates, no response when trying to contact EE and when I type my order number into the online tracker it says 'Sorry we can't show your order details right now'. Anyone got any ideas?</P><P>&nbsp;</P><P>Thanks</P> Sun, 31 Jan 2021 00:04:21 GMT https://community.ee.co.uk/t5/Archived-Posts/Samsung-s21-delivery/m-p/1022841#M316190 Chanellef 2021-01-31T00:04:21Z https://community.ee.co.uk/t5/Archived-Posts/Samsung-s21-delivery/m-p/1022858#M316191 <P>I'm in an almost identical situtation. They took more pre-orders than they received stock so it could be up to 14 days before you receive your phone. Not great when the offer they make for the trade-in expires after 14 days. You will probably be billed the £30 when it ships. As for the order tracking, when you entered your order number if you entered your phone number try your email instead, that worked for me.</P> Sun, 31 Jan 2021 06:05:25 GMT https://community.ee.co.uk/t5/Archived-Posts/Samsung-s21-delivery/m-p/1022858#M316191 Redpaul1970 2021-01-31T06:05:25Z