topic Re: Re: No order delivery date in Archived Posts

Re: No order delivery date

Jcon85 — Fri, 29 Jan 2021 19:49:11 GMT

I am in the same situation,pre-ordered the S21 on the 22nd and got an email confirming my order along with my order number but when I put it in the tracker it says "sorry,we can't show your order details right now" and that i will be updated through text or email but I have not recieved anything.what is the point of pre-ordering something if you don't recieve it on the release date like it says.

Re: Re: No order delivery date

Christopher_G — Sat, 30 Jan 2021 09:06:42 GMT

Hi @Jcon85

Which colour and memory size did you choose?

Chris

Re: Re: No order delivery date

Jcon85 — Sat, 30 Jan 2021 10:43:19 GMT

Silver and 512gb

Re: Re: No order delivery date

Christopher_G — Sat, 30 Jan 2021 12:07:25 GMT

I'm assuming from the memory size that it's a Samsung Galaxy S21 Ultra, @Jcon85. Please correct me if I'm wrong.

We have that version in stock at the moment, so I recommend speaking to our Mobile Care team so they can check your order.

Please let us know how you get on.

Chris

Re: Re: No order delivery date

Jcon85 — Sat, 30 Jan 2021 12:20:19 GMT

Yes it is the s21 ultra.