topic Re: Re: Order tracking: pay monthly orders in Archived Posts

Re: Order tracking: pay monthly orders

Dannyb37 — Sat, 23 Jan 2021 16:35:07 GMT

I have question about my order iv tried to track it but there's no information about delivery.how can I find out about my order without calling.

Re: Re: Order tracking: pay monthly orders

Katie_B — Sun, 24 Jan 2021 08:15:32 GMT

Good Morning @Dannyb37.

Thanks for coming to the community.

Please can you provide some more information regarding your order such as when you ordered and what device you ordered?

Katie 🙂

Re: Re: Order tracking: pay monthly orders

Katie_B — Sun, 24 Jan 2021 11:41:35 GMT

I completely understand @jamiescott800.

I have checked and can't see any further update regarding this device.

As soon as there is an update to your specific order you will be notified.

Katie 🙂

Re: Re: Order tracking: pay monthly orders

Dannyb37 — Sun, 24 Jan 2021 18:55:19 GMT

Thanks for getting back to me. Here's some more details.
Ordered on the 22 January
Samsung Galaxy Note 20 5G
256GB
Mystic bronze

Re: Re: Order tracking: pay monthly orders

Katie_B — Mon, 25 Jan 2021 07:28:09 GMT

Thanks for providing further information @Dannyb37.

This device is showing as in stock but when it is gone it is gone.

I would recommend giving us a call so our customer care team can ensure your order is progressing.

Katie 🙂

Re: Re: Order tracking: pay monthly orders

Jon_K — Wed, 27 Jan 2021 14:22:22 GMT

Thanks @hanpo.

Which colour/memory size did you order?

Jon

Re: Re: Order tracking: pay monthly orders

hanpo — Wed, 27 Jan 2021 14:24:36 GMT

Pacific Blue, Iphone 12 Pro, 128GB

Re: Re: Order tracking: pay monthly orders

Jon_K — Wed, 27 Jan 2021 14:55:32 GMT

Thanks @hanpo.

We're currently waiting for stock from the supplier for that model.

As soon as we have an update you should be able to see this in the order tracker.

DPD will also send you a text.

Jon

Re: Re: Order tracking: pay monthly orders

hanpo — Wed, 27 Jan 2021 15:11:19 GMT

So, does that mean it will come this week?

Re: Re: Order tracking: pay monthly orders

Jon_K — Wed, 27 Jan 2021 15:34:11 GMT

Sorry, @hanpo, I couldn't give you an exact timescale.

We are waiting for stock of that model at the moment.

Jon

Re: Re: Order tracking: pay monthly orders

Jon_K — Fri, 29 Jan 2021 08:46:41 GMT

Thanks @Redpaul1970.

DPD will send you a text when your order is ready to be delivered.

The tracker will update when there is any movement on your order.

Jon