topic Re: Phone delivery - ID in Archived Posts

Phone delivery - ID

Bevo169 — Thu, 28 Jan 2021 13:40:03 GMT

Hi,

Placed my order for a new phone today but I won't be in to receive it as I'm at work. My mother-in-law will be there to accept delivery but I've read that I have to present ID upon receipt?

Can my mother-in-law do this on my behalf?

Re: Phone delivery - ID

Leanne_T — Thu, 28 Jan 2021 15:13:37 GMT

Afternoon @Bevo169

Thanks for coming to the community.

If you are not going to be available, anyone accepting the delivery for you would need to have the same surname as you and show their own ID for the delivery.

Thanks.

Leanne.

Re: Phone delivery - ID

Bevo169 — Thu, 28 Jan 2021 15:31:19 GMT

Hi Leanne,

Thanks for your response. Unfortunately that's not possible as we're all
at work? Only my mother-in-law will be in and of course she doesn't share
my surname?

What happens in this instance?

Thanks,
Simon

Re: Phone delivery - ID

Leanne_T — Thu, 28 Jan 2021 15:34:50 GMT

Hi @Bevo169

Have you had a delivery text from DPD?

Thanks.

Leanne.

Re: Phone delivery - ID

BrendonH — Thu, 28 Jan 2021 15:36:16 GMT

DPD if they do their job correctly will take the handset back and try again the next day.

Some drivers will just leave it but they wouldn't be doing their jobs if they did that.

BUT DPD has a new policy for covid.

You can put a note on the door stating you are self isolating due to covid and to please leave the package. Make sure you sign the note as the driver will then leave it in the safe place you state on the note take a picture of it and then leave.

Make sure your mother-in-law doesn't answer the door. Once he goes your mother-in-law and grab it and make sure its safe in the house for when you return.

Re: Phone delivery - ID

Bevo169 — Thu, 28 Jan 2021 15:40:19 GMT

Hi,

Not yet. I only ordered today and was told it could take upto 2 weeks.

Thanks,
Simon

Re: Phone delivery - ID

Bevo169 — Thu, 28 Jan 2021 15:41:19 GMT

Now that sounds like a plan!! Thanks for the heads up!!

Re: Phone delivery - ID

Leanne_T — Thu, 28 Jan 2021 15:46:24 GMT

Hi @Bevo169

You can find details of DPD's delivery policy, in our A change to delivery procedures for DPD, article.

I would suggest giving us a call on 150, our Mobile Care team will be able to run through your options if you are not going to be available for the delivery.

Thanks.

Leanne.

Re: Phone delivery - ID

Bevo169 — Thu, 28 Jan 2021 15:52:19 GMT

Hi Leanne,

Do DPD send a message when they are delivering with a time slot?

If so I may be able to be in for it.

Thanks,
Simon

Re: Phone delivery - ID

BrendonH — Thu, 28 Jan 2021 15:59:43 GMT

You get a message stating you will get it next day.

You then get a message on the morning with a narrower time slot.

Re: Phone delivery - ID

Bevo169 — Thu, 28 Jan 2021 16:02:19 GMT

Fingers crossed I can dash back and be there for it.

Thanks for your help 🙂