Order returned

KellyG82 — Thu, 28 Jan 2021 13:19:24 GMT

Received confirmation email that order was being delivered but dpd have updated tracking saying my order has been returned at ee request. Cant get anyone e on phone and my ee app keeps stopping once logged in.

Re: Order returned

Leanne_T — Thu, 28 Jan 2021 14:33:58 GMT

Hi @KellyG82

I am sorry to hear this.

If you can give us another call on 150 and hold past the automated message, our Mobile Care team will be happy to get this looked into for you.

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

Let me know how you get on 🙂

Leanne.

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Order returned

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