topic Re: Incomplete address in Archived Posts

Incomplete address

Rosita22 — Thu, 28 Jan 2021 12:03:34 GMT

Hi, I've ordered a new phone and it should've arrived today as I got the notification from DPD. However, it was unable to deliver because of an incomplete address that EE has provided. Is there any ways of fixing this problem? Thanks.

Re: Incomplete address

Katie_B — Thu, 28 Jan 2021 13:14:30 GMT

Good Morning @Rosita22.

Was this done as an upgrade?

What happens if you try to amend this with DPD?

Speak soon,

Katie 🙂

Re: Incomplete address

Rosita22 — Thu, 28 Jan 2021 13:32:26 GMT

Hello Katie,

Yes, it was an upgrade.

I have contacted DPD at first place and they said to contact EE because the seller gave an incorrect address.

I did manage to speak with customer service and for some reason, the address was not given correctly to the DPD (even tho when I was ordering it online, I have provided all the information plus I received an email with accurate details). Anyways, the address was updated and hopefully tomorrow I will receive my new phone.

Re: Incomplete address

Leanne_T — Thu, 28 Jan 2021 13:34:06 GMT

Hi @Rosita22

Thanks for coming back and letting us know.

Let us know how you get on tomorrow 🙂

Thanks

Leanne.