topic Re: Re: No order delivery date in Archived Posts

Re: No order delivery date

Mcdonald07 — Wed, 27 Jan 2021 16:59:34 GMT

I ordered on the 21st January had confirmation email and no other communication and still no phone.

Re: Re: No order delivery date

Leanne_T — Wed, 27 Jan 2021 17:36:17 GMT

Hi @Mcdonald07

Welcome to the community.

What device have you ordered? could you let me know the colour and size?

Thanks 🙂

Leanne.

Re: Re: No order delivery date

Mcdonald07 — Wed, 27 Jan 2021 17:41:19 GMT

I ordered a Samsung A12 Black 128gb

Re: Re: No order delivery date

Leanne_T — Wed, 27 Jan 2021 17:46:03 GMT

Hi @Mcdonald07

Thanks for the quick reply.

Did you order this as an upgrade or new pay monthly contract?

Was this the Samsung Galaxy A12 64GB? I can't seem to find a 128GB model?

Leanne.

Re: Re: No order delivery date

Mcdonald07 — Wed, 27 Jan 2021 17:47:19 GMT

It was an upgrade 45 days before end of contract. Now when I log on to my
account it's not showing an upgrade date.

Re: Re: No order delivery date

Leanne_T — Wed, 27 Jan 2021 17:49:55 GMT

Thanks @Mcdonald07

If you have not had any update on your order, please give us a call on 150 our Mobile Care team will be able to help you get the upgrade looked into 🙂

Thanks.

Leanne.