topic Re: Problems with Trade In in Archived Posts

Problems with Trade In

Lillyx — Thu, 21 Jan 2021 13:21:06 GMT

Is anyone else having problems getting a hold of bright star in regards to their Trade Ins?

I have been trying to find out what is happening with my funds to be received which I sent my phone in on the 9th of January and I’m still waiting to hear something from them.

I have emailed, tried to call them of which I have been cut off three times, on hold four times for up to 45 minutes!

I understand COVID is on one, but Christ, surely it shouldn’t be this difficult to find out what is going on?

I have used EE for my Trade Ins for years and don’t think I will be after this.

Re: Problems with Trade In

Christopher_G — Thu, 21 Jan 2021 16:11:10 GMT

Hi @Lillyx

Welcome to the community.

I'm sorry to hear that you're having problems contacting Brightstar. When did you email them? Hopefully they'll be in touch with you soon.

Chris

Re: Problems with Trade In

Joshua-94 — Wed, 27 Jan 2021 10:45:56 GMT

I’m currently experiencing the same issue. Been on hold every time and never reply back to my email

Re: Problems with Trade In

Leanne_T — Wed, 27 Jan 2021 12:06:34 GMT

Hi @Joshua-94

Thanks for coming to the community.

Our What if I have a problem with my trade in? Help page, may help answer your query.

Thanks.

Leanne.