topic Re: IPhone 12 pro still not delivered in Archived Posts

IPhone 12 pro still not delivered

vmathew24 — Sat, 19 Dec 2020 21:25:22 GMT

I ordered an iPhone 12 pro from EE store on 22nd October and was told it would be here around 14 days, then I got an update stating it would be delivered around 17/11/20, still no delivery!

I try to contact the store and they said its out of stock and it will take again 3-4 weeks,

I don't know whats going on?

Re: IPhone 12 pro still not delivered

James_B — Sun, 20 Dec 2020 09:12:32 GMT

Hi @vmathew24,

Welcome to the EE Community. 🙂

Which colour and storage size did you order?

Thanks

James

Re: IPhone 12 pro still not delivered

vmathew24 — Sun, 20 Dec 2020 11:21:41 GMT

128gb pacific Blue which was placed as a preorder back in October and till now no update, Mentioning out of stock is a generalized excuse, waiting for 2 months what a waist of valuable time and money.

Re: IPhone 12 pro still not delivered

James_B — Sun, 20 Dec 2020 11:34:32 GMT

Hi @vmathew24,

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 128GB Pacific Blue on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

If you'd like to discuss your options, please give us a call on 150. We might be able to find an alternative iPhone model readily available.

James

Re: IPhone 12 pro still not delivered

vmathew24 — Tue, 26 Jan 2021 23:07:50 GMT

Hi @James_B

Thanks for the below detailsdeatils

I am still waiting for my order, I can see that 256GB is available with in 7days. Is it possible to change 128 to 256. Also please note that I don't have an EE sim yet because it was also ordered through EE store back in October. so I can't contact customer service via phone.

Please let me know how you can help.

Re: IPhone 12 pro still not delivered

Katie_B — Wed, 27 Jan 2021 08:33:40 GMT

Hello @vmathew24.

Any changes made to an order must be done via our customer service team as we do not have account access here on the community.

Did you take your contract out as a new order or an upgrade?

Speak soon,

Katie 🙂

Re: IPhone 12 pro still not delivered

vmathew24 — Wed, 27 Jan 2021 10:50:14 GMT

Hi @Katie_B,

Its a new order.

Re: IPhone 12 pro still not delivered

Katie_B — Wed, 27 Jan 2021 10:55:56 GMT

Thanks for getting back to me @vmathew24.

I have sent you a private message for more details.

Katie 🙂