Tracking

Jonjo98 — Wed, 27 Jan 2021 04:08:38 GMT

I placed an order online a couple of days ago regarding an upgrade of my watch and it said it would be dispatched within a day.

I have had no further email or texts confirming anything further. I can understand if there was a delay due to current circumstances, but all I have is an email saying within 1 day.

I tried the online tracker but is says I can use it (the error message doesn't give an specifics so is pretty unhelpful)

How can I chase this?

Re: Tracking

Jon_K — Wed, 27 Jan 2021 10:32:40 GMT

Hi @Jonjo98.

Welcome to the community.

I'd recommend getting in touch with our Customer Care team about this.

They will be able to access your account and give you an update.

Jon

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Tracking

Re: Tracking