topic Re: No update on my order in Archived Posts

No update on my order

JPW1996 — Tue, 26 Jan 2021 11:08:34 GMT

Hi,

I ordered my mobile upgrade on Friday 22nd, but have not yet received any update. I realise that it may take longer in the current climate but thought I'd see if there was any way to find out.

I called 150 but couldn't get through for a long time. Also tried using the tracker with my order reference but came up with an error saying we cannot provide details at the moment.

Is there any other way to get an update on my order?

Many thanks!

Re: No update on my order

Leanne_T — Tue, 26 Jan 2021 13:01:49 GMT

Hi @JPW1996

Thanks for coming to the community.

What device have you ordered?

Could you let me know the colour and size?

Thanks 🙂

Leanne.

Re: No update on my order

Rachelm96 — Tue, 26 Jan 2021 13:06:41 GMT

Hey I’m having the same problem.

I’m waiting on an Apple Watch arriving

Re: No update on my order

Leanne_T — Tue, 26 Jan 2021 13:28:23 GMT

Afternoon @Rachelm96

Thanks for coming to the community.

Which model Apple Watch did you order? including size and colour?

When did you place the order?

Thanks 🙂

Leanne,

Re: No update on my order

Rachelm96 — Tue, 26 Jan 2021 14:19:48 GMT

I ordered the 6SE 40mm in the colour black

I ordered it over the phone on Thursday the 21st January

thanks

Re: No update on my order

Leanne_T — Tue, 26 Jan 2021 14:26:13 GMT

Hi @Rachelm96

Thanks for coming back to me.

Was this the Space Grey model?

Leanne.

Re: No update on my order

Rachelm96 — Tue, 26 Jan 2021 14:32:04 GMT

Yes

Re: No update on my order

Leanne_T — Tue, 26 Jan 2021 14:36:20 GMT

Thanks @Rachelm96

The Apple Watch SE 40mm Aluminium Case in Space Grey is currently showing as 'Out of stock now, we’ll deliver to you as soon as we receive stock from our Supplier'

You will be contacted by DPD when your order has been dispatched.

Thanks.

Leanne.

Re: No update on my order

Rachelm96 — Tue, 26 Jan 2021 14:48:09 GMT

I was told when I made the order I would be getting it the next day.

how long could it be until I get it

Re: No update on my order

Leanne_T — Tue, 26 Jan 2021 14:51:42 GMT

Hi @Rachelm96

I am sorry you were advised this.

We have no further information, as soon as we receive stock and have your order ready for dispatch you will get a text from DPD to let you know when this will be delivered.

If you would like to discuss your order, please give us a call on 150.

Thanks.

Leanne.

Re: No update on my order

Rachelm96 — Tue, 26 Jan 2021 14:58:28 GMT

Will I have 14 days to change my mind on plan from the day I get it or from the day I ordered it?

Re: No update on my order

Leanne_T — Tue, 26 Jan 2021 15:02:36 GMT

Hi @Rachelm96

If you would like to make any changes to your order please give us a call on 150.

You can view our returns information on our How can I return a device bought within the last 14 days, Help page.

Leanne.