topic Re: Order is late with superfast in Archived Posts

Order is late with superfast

tiahenderson25 — Mon, 25 Jan 2021 17:49:05 GMT

I paid to upgrade early and chose superfast delivery with a two hour time slot for the same day, once I completed the order I had a confirmation email but nothing since. It is a day late and I’ve had no updates on the order and tracking won’t work.

Re: Order is late with superfast

ZMCN96 — Mon, 25 Jan 2021 18:02:34 GMT

Sames happened to me, ordered Saturday and still no update on when it arrives.

Re: Order is late with superfast

Katie_B — Tue, 26 Jan 2021 08:19:00 GMT

Good Morning @tiahenderson25 and @ZMCN96.

Thanks for coming to the community.

I am so sorry to hear you have not yet received your order.

Please can you both confirm the make and the model of the phone you ordered along with colour and memory size?

I would love to look into this further for you both,

Katie 🙂

Re: Order is late with superfast

ZMCN96 — Tue, 26 Jan 2021 08:42:19 GMT

It’s the iPhone 11 black 128gb

Sent from my iPhone

Re: Order is late with superfast

Katie_B — Tue, 26 Jan 2021 08:46:41 GMT

Hi @ZMCN96.

Thanks for getting back to me.

Our stock pages show this device is in stock.

I would recommend speaking with our customer service team who can chase your order and find the reason behind your delay.

Katie 🙂