topic Re: Upgrade done over the phone in Archived Posts

Upgrade done over the phone

Colee93 — Mon, 25 Jan 2021 13:14:28 GMT

Hello,

I upgraded my plan on Saturday to a new iPhone and changed my contract from sim only back to a full contract. The lady on the phone said my phone would be with me by today but I have had no email or text confirmation of my order. I can see on my online app that the Internet amount has changed and my bill price but nothing about the new contract or my new phone.

Please can someone help as I cannot get through on the phone ? Thanks

Re: Upgrade done over the phone

Leanne_T — Mon, 25 Jan 2021 13:59:51 GMT

Hi @Colee93

Thanks for coming to the community.

Could you download the DPD app and see if they have any deliveries scheduled for your address?

Have you had a text from us today to let you know your plan has changed?

Thanks 🙂

Leanne.