https://community.ee.co.uk/t5/Archived-Posts/New-phone-not-delivered-and-no-updates-from-customer-services-or/m-p/1019656#M315881 <P>I’ve ordered a new phone on Thursday 21/01/21, was given a delivery slot of mid-afternoon on Saturday 23/01/21 and it’s not here. I’ve not had any emails or texts about my order and I also cannot track it.</P><P><BR />Has anyone else had this problem?</P> Sat, 23 Jan 2021 20:44:44 GMT Stigbob 2021-01-23T20:44:44Z https://community.ee.co.uk/t5/Archived-Posts/New-phone-not-delivered-and-no-updates-from-customer-services-or/m-p/1019656#M315881 <P>I’ve ordered a new phone on Thursday 21/01/21, was given a delivery slot of mid-afternoon on Saturday 23/01/21 and it’s not here. I’ve not had any emails or texts about my order and I also cannot track it.</P><P><BR />Has anyone else had this problem?</P> Sat, 23 Jan 2021 20:44:44 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone-not-delivered-and-no-updates-from-customer-services-or/m-p/1019656#M315881 Stigbob 2021-01-23T20:44:44Z https://community.ee.co.uk/t5/Archived-Posts/New-phone-not-delivered-and-no-updates-from-customer-services-or/m-p/1019660#M315882 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1540465">@Stigbob</a>&nbsp;,</P> <P>&nbsp;</P> <P>Welcome to the community,</P> <P>&nbsp;</P> <P>Which phone, size and colour did you order?</P> <P>&nbsp;</P> <P>You will receive a text/email the evening before delivery and another one on the day of delivery with a one hour window from DPD for delivery, which you should also be able to track by logging into My EE</P> <P>&nbsp;</P> <P>Since you have not received an email with an order number, I would suggest you ring customer service tomorrow to find out and make sure it has gone through ok.</P> <P>&nbsp;</P> Sat, 23 Jan 2021 20:55:24 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone-not-delivered-and-no-updates-from-customer-services-or/m-p/1019660#M315882 Schockwave 2021-01-23T20:55:24Z