topic Upgrade Phone without ID confrimation to nu in Archived Posts

Upgrade Phone without ID confrimation to nu

Lloyd7 — Thu, 21 Jan 2021 21:58:21 GMT

My Iphone has broken and is stuck on the loading screen, therefore will not turn on. I need to then upgrade asap to get a new phone. However, to confirm my order, it is sending an ID to my number. Yet I cannot confirm the number because I cannot get on my phone.

Is there any other way I can finalise my order without having to send an ID to my number?

Re: Upgrade Phone without ID confrimation to nu

Chris_B — Thu, 21 Jan 2021 21:44:25 GMT

@Lloyd7 Have you tried THIS ?

Re: Upgrade Phone without ID confrimation to nu

Lloyd7 — Thu, 21 Jan 2021 21:51:17 GMT

I have thank you Chris. Unfortunately still not luck. To be honest, it's been a nightmare the past month, constantly dying on me etc. I was needing to upgrade it anyway, just now it's essential considering I cannot even get on the thing! @Chris_B

Re: Upgrade Phone without ID confrimation to nu

Katie_B — Fri, 22 Jan 2021 08:18:28 GMT

Hello @Lloyd7.

Thanks for coming to the community.

I am sorry to hear that you have not been able to complete your order.

I would recommend giving us a call by calling 0800 079 8586 from any landline or provider.

A member of our upgrades team will be happy to process this for you.

Katie 🙂