topic Re: Order in Archived Posts

Order

Mollie_12 — Wed, 20 Jan 2021 18:41:09 GMT

Hi I upgraded my phone on the 16.01.21 and selected delivery for 18.01.21, between 6pm and 8pm it's still not turned up. Had no delivery notification or anything! Absolutely shocking, can you tell me what's going off as online chat doesn't work either

Re: Order

Chris_B — Wed, 20 Jan 2021 18:52:56 GMT

@Mollie_12 You will have to call customer services as this is a public forum that doesn’t have access to customer accounts.

Re: Order

Leanne_T — Thu, 21 Jan 2021 08:13:03 GMT

Hi @Mollie_12

Welcome to the community.

What device did you order?

Could you let me know the size and colour that you ordered?

Also, did you receive a confirmation email?

Leanne 🙂

Re: Order

Mollie_12 — Thu, 21 Jan 2021 18:21:05 GMT

Hi Leanne.

I ordered the Sony Xperia 5 ii

Received a confirmation email and order number but when I track it doesn't say anything. I havent had any emails or messages since

Re: Order

Jon_K — Fri, 22 Jan 2021 08:03:32 GMT

Hi @Mollie_12.

If you're unable to track your order online, I'd recommend getting in touch wit our Customer Care team for an update.

DPD will send you a text when your order is ready to be delivered.

Jon