topic Re: Phone Order in Archived Posts

Phone Order

HW14 — Thu, 21 Jan 2021 12:36:15 GMT

I order a Google Pixel 5 yesterday and set the allocated delivery to 8.00-10.00am today (21-01-21) and I haven't received anything and when I go to check my order delivery status I get:

"Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD."

I've had a 'Successful EE Order' Email but nothing since then.

Re: Phone Order

Jon_K — Thu, 21 Jan 2021 14:43:16 GMT

Hi @HW14.

Welcome to the community.

Did you get a text from DPD to confirm your delivery slot?

Jon

Re: Phone Order

HW14 — Thu, 21 Jan 2021 14:59:05 GMT

I haven't had an email or text from DPD as of yet no.

Re: Phone Order

Jon_K — Thu, 21 Jan 2021 15:21:01 GMT

Thanks @HW14.

You'll get a text confirming your delivery slot once it is ready to be delivered.

If the order tracker isn't tracking your order, the only way to get an update is to get in touch with our Customer Care team.

Jon