topic Phone Order in Archived Posts

Phone Order

Dappa83 — Tue, 19 Jan 2021 14:50:33 GMT

Hello i ordered Samsung Galaxy S21 Ultra 5G 512GB Phantom Black on 15/01/21 and received a email to phone up to discuss my order. When i phoned the bloke on the phone sorted my order out and took the upfront payment (i'm a new customer) but iv not received a new confirmation email and the order number i have from previous email does not work in the track my order tab so can someone help with information please?

Re: Phone Order

Christopher_G — Tue, 19 Jan 2021 16:34:51 GMT

Hi @Dappa83

Welcome to the community and thanks for ordering. 🙂

If the salesperson said it went through, then I'm sure it did. If you're worried, you could always contact our Mobile Care team to check the order. There's a live chat link and a number call from a non-EE phone on our get in touch page.

Chris