https://community.ee.co.uk/t5/Archived-Posts/New-phone-Order/m-p/1017569#M315769 Thank you, I managed to find the online chat and the advisor helped me.<BR /><BR />Get Outlook for iOS Mon, 18 Jan 2021 18:12:19 GMT LaraGra 2021-01-18T18:12:19Z https://community.ee.co.uk/t5/Archived-Posts/New-phone-Order/m-p/1017503#M315767 <UL><LI>I set up an upgrade on a plan &amp; a new phone on Saturday. I was told id get notification of when delivery will occur and that it may be delayed due to Covid. That is fair enough.But i have had no confirmation of the new phone and contract as per the phone call. Is this normal?</LI></UL> Mon, 18 Jan 2021 15:53:38 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone-Order/m-p/1017503#M315767 LaraGra 2021-01-18T15:53:38Z https://community.ee.co.uk/t5/Archived-Posts/New-phone-Order/m-p/1017562#M315768 Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1519027">@LaraGra</a><BR /> <BR /> Welcome to the community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span><BR /> <BR /> Which phone did you order? Please include colour and memory size where applicable. I'll check our stock for you.<BR /> <BR /> Chris Mon, 18 Jan 2021 17:58:44 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone-Order/m-p/1017562#M315768 Christopher_G 2021-01-18T17:58:44Z https://community.ee.co.uk/t5/Archived-Posts/New-phone-Order/m-p/1017569#M315769 Thank you, I managed to find the online chat and the advisor helped me.<BR /><BR />Get Outlook for iOS Mon, 18 Jan 2021 18:12:19 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone-Order/m-p/1017569#M315769 LaraGra 2021-01-18T18:12:19Z