https://community.ee.co.uk/t5/Archived-Posts/RETURN-BAG-DEADLINE/m-p/1017532#M315765 <P>Hi.&nbsp;<BR />i did a trade in for my new phone, I traded in my iPhone X for a iPhone 12 Pro Max. I received the phone from DPD on the 8th January 2021 but have yet to receive my returns bag for my old phone.&nbsp;<BR />the deadline is this Thursday and I do not want to be charged for something that isn’t my fault...&nbsp;</P><P>I have spoken to EE multiple times and they have said to me that a new bag has been sent out. But it has been over a week...&nbsp;</P><P>can anyone help...</P> Mon, 18 Jan 2021 16:46:27 GMT alicebentleyy 2021-01-18T16:46:27Z https://community.ee.co.uk/t5/Archived-Posts/RETURN-BAG-DEADLINE/m-p/1017532#M315765 <P>Hi.&nbsp;<BR />i did a trade in for my new phone, I traded in my iPhone X for a iPhone 12 Pro Max. I received the phone from DPD on the 8th January 2021 but have yet to receive my returns bag for my old phone.&nbsp;<BR />the deadline is this Thursday and I do not want to be charged for something that isn’t my fault...&nbsp;</P><P>I have spoken to EE multiple times and they have said to me that a new bag has been sent out. But it has been over a week...&nbsp;</P><P>can anyone help...</P> Mon, 18 Jan 2021 16:46:27 GMT https://community.ee.co.uk/t5/Archived-Posts/RETURN-BAG-DEADLINE/m-p/1017532#M315765 alicebentleyy 2021-01-18T16:46:27Z https://community.ee.co.uk/t5/Archived-Posts/RETURN-BAG-DEADLINE/m-p/1017565#M315766 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1519186">@alicebentleyy</a><BR /><BR />Welcome to the community.</P><P>&nbsp;</P><P>Has it been over a week since you were last told one was on the way? Did you speak to our Mobile Care team or Brightstar (the trade-in company)directly?</P><P><BR />Chris</P> Mon, 18 Jan 2021 18:04:46 GMT https://community.ee.co.uk/t5/Archived-Posts/RETURN-BAG-DEADLINE/m-p/1017565#M315766 Christopher_G 2021-01-18T18:04:46Z