topic Re: Order sucess email but unable to track? in Archived Posts

Order sucess email but unable to track?

Caitlin0124 — Mon, 18 Jan 2021 14:51:42 GMT

I made an order last night, i instantly recieved an order sucess email and the first payment was took from my bank. I cannot track this order though it just says "sorry there is no information available". Is the first email an automatic response? Im unsure now wether i have actually been accepted or not although there has been no cancle email or money refunded?

Re: Order sucess email but unable to track?

Christopher_G — Mon, 18 Jan 2021 16:34:50 GMT

Hi @Caitline0124

Welcome to the community. 🙂

Which phone did you order? Please include the colour and memory size where applicable.

Thanks

Chris

Re: Order sucess email but unable to track?

Caitlin0124 — Mon, 18 Jan 2021 16:38:40 GMT

It was the purple iphone 11 64gb

Re: Order sucess email but unable to track?

Christopher_G — Mon, 18 Jan 2021 16:42:35 GMT

Thank you, @Caitlin0124

I've checked and that phone is in stock and expected to be delivered within one working day.

If you haven't heard anything by tomorrow morning, it may be worth speaking with our Mobile Care team to check your order.

Chris