topic Re: Deposit in Archived Posts

Deposit

TA18 — Mon, 18 Jan 2021 11:19:12 GMT

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hi ordered by phone then I cancelled it and the deposit £150 was supposed to be refunded in 2 weeks am. I’ve asked then yesterday by chat they said refund is pending because there is a security check that is missing the problem is I send couple of email and I even called international but I’ve ran out of minutes and I’m abroad. How long you guys will keep my deposit which I cancelled and they said refund is automatic.

[mod edit: personal details removed from the forum]

Re: Deposit

Leanne_T — Mon, 18 Jan 2021 13:31:21 GMT

Hi @TA18

Thanks for posting.

Were you asked to send the emails after speaking to our Mobile Care team?

Did our chat team advise they would get this looked into for you?

Thanks.

Leanne.

Re: Deposit

TA18 — Mon, 18 Jan 2021 14:11:17 GMT

Hi leanne,

no they said I should email you guys so one of you could help me

thanks

Re: Deposit

Leanne_T — Mon, 18 Jan 2021 14:39:54 GMT

Hi @TA18

Thanks for coming back to me.

I have sent you a private message for some further details.

Speak soon 🙂

Leanne.