https://community.ee.co.uk/t5/Archived-Posts/Early-upgrade-order/m-p/1017236#M315729 <P>Hi</P><P>I preordered the samsung s21 ultra 5g as an early upgrade and they sent me a confirmation order but no money was taken out my account. I then received another email which said that my order was not accepted. I want to know the reason why it was not accepted. I now then decided to preorder another one and have done so should I wait and see if that one is not accepted.&nbsp;</P> Sun, 17 Jan 2021 22:33:42 GMT Hassan112 2021-01-17T22:33:42Z https://community.ee.co.uk/t5/Archived-Posts/Early-upgrade-order/m-p/1017236#M315729 <P>Hi</P><P>I preordered the samsung s21 ultra 5g as an early upgrade and they sent me a confirmation order but no money was taken out my account. I then received another email which said that my order was not accepted. I want to know the reason why it was not accepted. I now then decided to preorder another one and have done so should I wait and see if that one is not accepted.&nbsp;</P> Sun, 17 Jan 2021 22:33:42 GMT https://community.ee.co.uk/t5/Archived-Posts/Early-upgrade-order/m-p/1017236#M315729 Hassan112 2021-01-17T22:33:42Z https://community.ee.co.uk/t5/Archived-Posts/Early-upgrade-order/m-p/1017305#M315730 <P>Hi there <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1516970">@Hassan112</a></P> <P>&nbsp;</P> <P>Thanks for posting on the community.</P> <P>&nbsp;</P> <P>To get your order looked into, please give us a call on 150.</P> <P>&nbsp;</P> <P>Our Mobile Care team can check your account for you and let you know why the order was not accepted.</P> <P>&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.</P> Mon, 18 Jan 2021 08:55:29 GMT https://community.ee.co.uk/t5/Archived-Posts/Early-upgrade-order/m-p/1017305#M315730 Leanne_T 2021-01-18T08:55:29Z