topic Re: Pre-order Upgrade online confirmation in Archived Posts

Pre-order Upgrade online confirmation

Alexb1997 — Fri, 15 Jan 2021 22:21:59 GMT

Hello,

I have pre-ordered the new S21 Ultra and upgraded ( trade in anytime ) on my current plan, i see confirmation email and order number, but i have not been charged for the upfront cost yet. Has the order been confirmed? Or will i be charged once it is out for delivery?

I've had this before, whre online EE upgrade orders didnt work, and i had to call up the EE team,

Thank you!

Re: Pre-order Upgrade online confirmation

Katie_B — Sat, 16 Jan 2021 09:56:14 GMT

Hello @Alexb1997.

Thanks for coming to the community.

As you have received a confirmation email this indicates your order has been received by us.

If you wish to check the status of your order please give us a call and our customer service team can confirm your order.

Katie 🙂

Re: Pre-order Upgrade online confirmation

5hIfTy — Sun, 17 Jan 2021 11:02:51 GMT

@Alexb1997

I originally placed my order online but due to a previous experience last year for the S20 ultra, I called EE to manually order the S21. This will override your online order.

Sometimes the order gets stuck in the system and I didn't want to miss the first batch of devices when they're shipped.

I don't think EE take the £100 upfront payment until the order has been processed. If the money hasn't been taken from your account I would take that as confirmation your order has not yet been processed.

Keep in mind that EE has likely received large volumes of preorders so may take a while to get through them.

To sum up - Your online order is probably fine and will be processed any day now. If you want peace of mind give them a call and order it over the phone. I was given an order number via text as soon as the call was over.