Upgrade to January Sale SIM only but showing incorrect details.

Dragon_ — Sat, 16 Jan 2021 01:26:22 GMT

I have just finished my contract after purchasing my Huawei Mate 20 Pro.

I'm happy with my phone and don't need to upgrade that right now. I selected 120GB data, unlimited text messages, unlimited minutes, 24 month plan.

After a short while I received the welcome text message on my phone.

But checking the MyEE page on the website it'd showing as 60GB with a full payment of £45 for 23rd Jan..

So I'm wondering if I have done something wrong or...

Also, is there still an online chat available?

Thanks for your help

Tracy

Re: Upgrade to January Sale SIM only but showing incorrect details.

Katie_B — Sat, 16 Jan 2021 10:06:17 GMT

Thanks for coming to the community.

When did you process this change?

Online chat can be found on our get in touch page.

Katie 🙂