topic Re: Order in Archived Posts

Order

gavt1976 — Fri, 15 Jan 2021 10:39:11 GMT

I have placed an order for a new phone last night and when i was on the phone this morning, they told me that it did not go through, and now i have done the order over the phone this morning, how do i track it on my account.

Re: Order

Christopher_G — Fri, 15 Jan 2021 12:54:23 GMT

Hi @gavt1076

Welcome to the community and thanks for ordering. 🙂

What phone did you order?

DPD will be in touch about the delivery when it's ready to dispatch.

Chris

Re: Order

gavt1976 — Fri, 15 Jan 2021 13:57:53 GMT

I ordered Samsung Galaxy S21 ultra because that is a nice phone. But i got told this morning that when i did the upgrade and paid the fee for it last night, i got an email telling that it was on order, but this morning i phone EE about it and they told me that it did not go through, so i did it with them this morning over the phone.

Re: Order

Christopher_G — Fri, 15 Jan 2021 14:09:59 GMT

OK brilliant, @gavt1976

Glad you managed to get the order through again. You'll hear from DPD on or after the release date when the phone is on its way. 🙂

Chris