topic Re: I ordered an apple watch a couple of days ago. Can't get hold of anyone. in Archived Posts

I ordered an apple watch a couple of days ago. Can't get hold of anyone.

carlcrossman — Fri, 15 Jan 2021 11:26:46 GMT

I ordered an apple watch a couple of days ago, got the order confirmation and still not heard from them regarding delivery. Can't get hold of anyone, live chat must be on furlough and the phone just rings and rings????????????????

I thought they were despatched within a day! I should have bought elsewhere.

Re: I ordered an apple watch a couple of days ago. Can't get hold of anyone.

BrendonH — Fri, 15 Jan 2021 11:27:06 GMT

They are only dispatched next day if they have stock.

Have you called 150 from your mobile?

Re: I ordered an apple watch a couple of days ago. Can't get hold of anyone.

carlcrossman — Fri, 15 Jan 2021 11:27:21 GMT

Yes I have tried 150 it rings and rings..

When I ordered there was stock available, and there is still stock available when I check now..

Re: I ordered an apple watch a couple of days ago. Can't get hold of anyone.

BrendonH — Fri, 15 Jan 2021 11:27:35 GMT

That doesn't mean anything.

Keep on the phone on 150 they are busier than normal and have less staff working due to social distancing.

Re: I ordered an apple watch a couple of days ago. Can't get hold of anyone.

carlcrossman — Fri, 15 Jan 2021 11:27:49 GMT

It doesn't mean anything that they are advertising having stock when they actually don't???????? Are you ok?

Re: I ordered an apple watch a couple of days ago. Can't get hold of anyone.

BrendonH — Fri, 15 Jan 2021 11:28:03 GMT

Look at every single networks forums. Apple can't make enough due to not being able to source components due to this global pandemic.

You need to persist on waiting on the phone until it's your turn to be answered

Re: I ordered an apple watch a couple of days ago. Can't get hold of anyone.

carlcrossman — Fri, 15 Jan 2021 11:28:18 GMT

I'd rather just cancel my order.

Re: I ordered an apple watch a couple of days ago. Can't get hold of anyone.

BrendonH — Fri, 15 Jan 2021 11:28:55 GMT

Well to do that guess what. You need to call.

Re: I ordered an apple watch a couple of days ago. Can't get hold of anyone.

Chris_B — Fri, 15 Jan 2021 11:29:09 GMT

It says usually despatched within one day not that it will be dispatched within one day.

That’s a big difference.

Re: I ordered an apple watch a couple of days ago. Can't get hold of anyone.

Leanne_T — Fri, 15 Jan 2021 11:35:13 GMT

Hi @carlcrossman

Thanks for coming to the community.

Which Apple Watch did you order? could you let me know the colour and size?

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

Leanne.

Re: I ordered an apple watch a couple of days ago. Can't get hold of anyone.

carlcrossman — Fri, 15 Jan 2021 11:56:51 GMT

Hi @Leanne_T

Nike Apple Watch SE 44m.

Thanks

Re: I ordered an apple watch a couple of days ago. Can't get hold of anyone.

Leanne_T — Fri, 15 Jan 2021 12:01:42 GMT

Thanks @carlcrossman

As this is showing in stock, we will need to get your order looked into.

Please give us a call on 150, our Mobile Care team will answer as soon as they are free and help you with your order.

Let me know how you get on.

Leanne.