topic Model out of stock in Archived Posts

Model out of stock

Dizzyhat — Thu, 14 Jan 2021 19:59:38 GMT

I upgraded my tablet online, but once the order had gone through I was told by email that the model I'd upgraded to was out of stock. The only option for changing my order was by the 0800 number, which is v busy, and haven't managed to speak to anyone yet.

If I log back into MyEE and just go through the upgrade process again as if nothing had happened would this automatically cancel/replace my original order, or will I be signing myself up for an additional device and get billed for both?

Re: Model out of stock

Chris_B — Thu, 14 Jan 2021 20:35:11 GMT

@Dizzyhat No it wouldn’t change or amend your order. You have to cancel it by using that number supplied.

Re: Model out of stock

Leanne_T — Fri, 15 Jan 2021 09:06:05 GMT

Hi @Dizzyhat

Thanks for coming to the community.

If you get in touch with our Mobile Care team they will be able to get your order looked into and make any changes you would like.

Let us know how you get on 🙂

Leanne.