topic Re: Delivery of iPhone 12 pro in Archived Posts

Delivery of iPhone 12 pro

Tj1370 — Mon, 04 Jan 2021 15:16:42 GMT

I ordered my iPhone 12 pro on 2 /12 / 20 was told it would arrive within 4 weeks still waiting. Contacted ee no further forward all they will says is it’s ordered. Surely they know when stock is being sent an expected delivery.
Got a few contracts with ee an a loyal customer but being treated like my custom doesn’t matter.

Re: Delivery of iPhone 12 pro

Katie_B — Mon, 04 Jan 2021 16:27:24 GMT

Hello @Tj1370.

Thanks for coming to the community.

I am sorry to hear you have not yet received your new phone.

The device is available to order and we will deliver once we receive stock from the supplier.

Currently, there is no further update to provide, as soon as your order begins to progress you will be notified.

Katie 🙂

Re: Delivery of iPhone 12 pro

matt595 — Mon, 04 Jan 2021 18:13:26 GMT

oh dear ordered mine 16/12 I'm guessing I have a long wait🤔

Re: Delivery of iPhone 12 pro

Tj1370 — Mon, 04 Jan 2021 18:29:01 GMT

No and as the reply from ee isn’t of any help. Why offer contracts when they are unsure of when they will av stock available. ????

Re: Delivery of iPhone 12 pro

Tj1370 — Mon, 04 Jan 2021 18:33:59 GMT

Terrible customer service why offer a deal when you have no idea when a phone is going to be available. My contract ends on 15th of January but apparently can’t do anything because I’m in a new contract but not got my new phone so how can I be in contract if I haven’t got a new phone as was told surely you have broken the contract with me. ?? If I offered my customers a product then said not available an not sure when going to be available they would have a choice whether to order product but when u have been told within 4 weeks you expect that

Re: Delivery of iPhone 12 pro

Barrym81 — Mon, 04 Jan 2021 18:48:56 GMT

I ordered my iPhone12 pro on 27th November 2020 and have previously been told that I could expect delivery between 4th and 9th January 2021. I keep receiving text messages saying my order is on track but upon checking again today the estimated delivery date has disappeared and the order status reverted back to ‘Order confirmed’. This is quite shocking customer service and when you call them they have no idea/sense of when it might now be sent out. I understand COVID will potentially have had an affect on stock/deliveries but the constant texts (since November) telling me that my order is on track just adds to the frustration.

Re: Delivery of iPhone 12 pro

Techlab2k — Mon, 04 Jan 2021 18:53:34 GMT

There are two contracts wrapped in one. There’s the credit deal for the phone which you can withdraw from after 14 days of receipt of the phone and the contract with EE for their services. You have 14 days from your upgrade to pull out of that. We are in a situation with the 12 pro etc where you will have to keep paying for your new phone after your next upgrade until the credit for the handset is paid. Either that or they will allow your new EE service (sim) contract to start when you get your new phone. This is the most likely.

In this event, make sure that in the gap between your old contract ending and your new one starts (on receipt of your new phone) you contact customer service to insist that you only pay for the sim services and not the old monthly charge which includes the credit price of your old phone which you would have paid in full. Don’t let them charge you for a phone you have already paid for. I will be also asking for some form of compensation for the breach of consumer credit laws for any days over 28 days that you have not received your new phone.

Re: Delivery of iPhone 12 pro

James_B — Tue, 05 Jan 2021 07:58:24 GMT

Hi @Tj1370,

If your new phone hasn't been dispatched, your new contract won't have started yet.

If you check your plan in My EE, it should still show your current plan.

Hope this helps.

James

Re: Delivery of iPhone 12 pro

Akuji — Tue, 05 Jan 2021 09:04:49 GMT

@Tj1370 I ordered a 128g Pro in blue in the 30th November had a message it would be delivered between 4th-9th last week which then changed yesterday back to awaiting confirmation, this morning got a DPD notification that it will be delivered tomorrow. Hope this helps to give an estimate to the arrival of yours.

Re: Delivery of iPhone 12 pro

Barrym81 — Tue, 05 Jan 2021 09:10:32 GMT

Thanks for the response Mark

I understand I am not paying my my new tariff/contract until I receive the new phone. However, to my mind I must have finished paying off the cost of my old handset (iPhone XR) when my contract ended on 4th December yet I am told EE won’t reduce my monthly tariff at all unless
I move to SIM-only which means I lose my place in the queue of those also awaiting iPhone 12 Pro/Max so I am still effectively paying for a handset already paid off and despite several calls to 150 no-one is willing or able to help. I was even advised it was ‘my own fault’ for choosing to upgrade in the middle of a global pandemic. I understand disruption to supply chains etc but to be told that by customer service is quite frankly both shocking and disgusting.

Barry
Sent from my iPhone

Re: Delivery of iPhone 12 pro

Techlab2k — Tue, 05 Jan 2021 10:32:37 GMT

There is hope yet then. Thanks.

Re: Delivery of iPhone 12 pro

Zakdog13 — Tue, 05 Jan 2021 10:44:37 GMT

Exactly the same problem. Ordered the same phone on 4/12 and all I get is “your phone is on track”. Disappointed with the lack of information as clearly my phone is not on track and I have no idea why this is or when it will arrive. I am thinking the IPhone 13 will be out before I receive my 12

Thanks

Chris

Re: Delivery of iPhone 12 pro

Tj1370 — Wed, 06 Jan 2021 08:11:10 GMT

Just to let you know. My phone was ordered 2nd December. No message from ee apart from my new contract as started so I go onto my account no order details. I have DPD app so go on there an they have a parcel for me from ee. This parcel is arriving today and had a email this morning from ee to say it’s being delivered today. So fingers crossed for everyone else

Re: Delivery of iPhone 12 pro

Techlab2k — Wed, 06 Jan 2021 11:29:51 GMT

That’s really good news. I’m glad the devices are slowly coming through now. Enjoy!

Re: Delivery of iPhone 12 pro

Barrym81 — Wed, 06 Jan 2021 11:32:32 GMT

I have just received the same thankfully. On the EE site my order just shows confirmed with no estimated delivery date and when I called 150 today they couldn’t advise further and yet I have a notification from DPD (via their app) that they will deliver a parcel from EE tomorrow. I hope that gives others some hope and reassurance. Good luck everyone!

Barry
Sent from my iPhone

Re: Delivery of iPhone 12 pro

Regeneration97 — Wed, 06 Jan 2021 11:36:42 GMT

Hi,

thankfully I got notification from DPD I’m getting my iPhone tomorrow. I ordered iPhone pro gold 128gb on 21st of December

Re: Delivery of iPhone 12 pro

Zakdog13 — Wed, 06 Jan 2021 11:57:03 GMT

I ordered my blue 128GB on 4/12. It must be an issue with the pacific blue!

Thanks

chris

Re: Delivery of iPhone 12 pro

Barrym81 — Wed, 06 Jan 2021 14:51:32 GMT

I’m not sure if that’s quite the case. I ordered graphite on 27th November and it’s only being delivered tomorrow. I think they are short of stock across the board although I find it odd that DPD can tell me more about the status of my order than EE customer services. Hopefully you get yours soon.

Barry
Sent from my iPhone

Re: Delivery of iPhone 12 pro

Techlab2k — Wed, 06 Jan 2021 15:26:14 GMT

I was just on the line with customer services over another matter and asked when to expect my order - pro max 512 in blue. The chap checked my account and was surprised I had not had a DPD notification so re-ordered it and said it should be with me by Friday at the latest but most likely tomorrow or Thursday. I’m taking it with a pinch of salt but will keep you updated.

Re: Delivery of iPhone 12 pro

Zakdog13 — Wed, 13 Jan 2021 12:46:17 GMT

A further update to this saga. I called EE support today to cancel my new phone as quite honestly I am sick of waiting for this. The adviser then told me my phone is due to be delivered tomorrow miraculously. I have had nothing to let me know this is happening either from EE or DPD! Have I just been fobbed off?

Chris