topic Track delivery in Archived Posts

Track delivery

Furqan_ahmed15 — Tue, 12 Jan 2021 09:12:16 GMT

I have ordered the apple iphone 12 pro max. I have even got the confirmation from EE. How can I track my order? I havent got any tracking number

Re: Track delivery

Arnault — Tue, 12 Jan 2021 09:21:37 GMT

I have the same issue since 30th December

Re: Track delivery

Katie_B — Tue, 12 Jan 2021 10:20:10 GMT

Hello @Furqan_ahemd15.

Welcome to the EE Community.

It's great to hear that you have received a confirmation email, this means we have your order.

What colour and memory size did you order?

Katie 🙂

Re: Track delivery

Katie_B — Tue, 12 Jan 2021 10:20:59 GMT

Good Morning @Arnault.

I am sorry to hear you are still waiting for an update.

Please can you provide the colour and memory size you ordered so I can look at our current delivery guidance?

Katie 🙂

Re: Track delivery

Arnault — Tue, 12 Jan 2021 11:36:10 GMT

Hi Katie

iPhone 12 Pro 128gb graphite

it has been almost 2 weeks

many thanks

Re: Track delivery

Furqan_ahmed15 — Tue, 12 Jan 2021 12:11:38 GMT

Pacific blue, 256 gb

Re: Track delivery

Furqan_ahmed15 — Tue, 12 Jan 2021 12:14:08 GMT

The delivery date is 12-1-21 but I havent got any call or email from EE nor dpd

Re: Track delivery

Katie_B — Tue, 12 Jan 2021 12:25:22 GMT

Hi @Arnault.

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 128GB Graphite on a first come first serve basis and are working with Apple to get this to you as soon as possible.

As soon as your order progresses and we have an update you will be notified. We are sorry for the delay

Katie 🙂

Re: Track delivery

Katie_B — Tue, 12 Jan 2021 12:26:31 GMT

Hi @Furqan_ahemd15.

Thanks for confirming.

This device is available to order to expect dispatch within 7 days.

As your delivery date is showing for today, I would recommend giving us a call so our customer service team can check your tracking number.

Katie 🙂