topic New Custom Order in Archived Posts

New Custom Order

French_Hants — Mon, 11 Jan 2021 10:24:22 GMT

Hi,

I placed an order on Friday for a new pay monthly iPhone 11 and received a confirmation email saying it is being processed along with a xko number. There was an upfront fee of £50 as part of the order but this hasn't been taken out of my account and when I use the order tracker it says "we cant show your order details right now".

Would appreciate any help on this - when would the upfront fee be taken and does an xko number mean that I have passed crdit checks etc?

Thanks 🙂

Re: New Custom Order

Leanne_T — Mon, 11 Jan 2021 11:58:06 GMT

Hi there @French_Hants

Thanks for coming to the community.

Which colour and size iPhone 11 did you order?

Thanks 🙂

Leanne.

Re: New Custom Order

French_Hants — Mon, 11 Jan 2021 12:31:49 GMT

Hi Leanne,

Thanks for getting back to me. It is an iPhone 11 (normal size not max) 64GB in purple.

Thanks,

Luke

Re: New Custom Order

Leanne_T — Mon, 11 Jan 2021 12:55:37 GMT

Thanks @French_Hants

The iPhone 11 64GB in Purple is currently showing in stock, to get an update on your order I would suggest giving our sales team a call on 0800 956 6000 they will be able to check this for you.

Let me know how you get on 🙂

Leanne.